Vote Type:
Token Holder DAO, Snapshot
DAO Elected Representative Sponsor:
MrsNuBooty
Overview:
About 3-4 month ago me and @kudo94 proposed to create a mod guild that would provide 24-hour support but despite long negotiations - we did not receive an answer. Also I saw that part of our ideas already realeased by @Vict0r as TSM. Why do I think that we need more than one mod? In our previous calls we talked about 24/7 support and I think that one member and one bot can’t provide it.
My ideas about mod guild and future missions:
- Create full Mod Guild, not with only one user (currently only Vict0r).
- Also I think that we can act as a sub-guild of IG.
- Create a ticket system: two types of bots (tg/discord) where people can ask questions and one member of mod guild will answer through the bot. (I will work on it.)
- Create a telegram bot with FAQ like currently working discord bot. (This will be the same telegram bot from 2. but with one more function.)
- Choose two leaders. Currently I suggest @Vict0r and me for these roles.
- Provide 24/7 tech (and not only) support.
- How:
We will recruit the best candidates and divide the day into prime-time intervals, one moderator will be assigned for each period.
- Create FAQ (I think we can use some of Vict0r’s developments) and a linker with all official links.
- Create a “fast answers book”. (Create a library of already answered questions for future use)
Also I want to ask to add some focus on community, not only on tech support and I present some community related responsibilities:
- Welcome newcomers who have just entered our channel with some templated messages (links + first steps on the channel).
- Fast spam removal from ds/tg during office hours.
Milestones and Deadlines:
- First week:
- Create a ticket bot prototype.
- Divide the day into prime times.
- Open applications for 2-4 more mod roles.
- Second week:
- Choose new (or old ;d) mods and start the main work.
- First month:
- a ticket bot beta
- A linker
Who are Involved:
I offer myself to be the leader of this sub-guild and I propose to share the leadership role with Victor as well.
Also we need to add from 2 to 4 mods who will provide tech and other support during the day.
Why:
I have a lot expereince in web3 and discord moderations of web3 projects. Also I can develope tools for future use (ticket system/faq bot/etc.)
I think Vict0r is a perfect candidate too and he is doing a huge amount of work from that proposal already.
Detailed Summary:
I propose to create moderators’ sub-guild under IG with two “Captains”: me and Vict0r.
Then open applications for 1-3 more mod roles (jr. mods/mods).
Start the work after this and provide 24/7 help for our community.
Responsibilities of Captains:
- Find good moderators on a permanent basis and be able to quickly replace them in case of force majeure.
- Work on guides/FAQ/etc.
- Moderating discord/tg/etc.
- Build something that will really work. 24/7 support & community moderating in our case.
Payment:
I propose to add about 2k$ to current Victor’s salary for performing new duties as a sub-guild captain, if he agrees on this role. (if not we will choose another captain and I will update proposal.)
Also I want the same salary as Vict0r but I intend to spend more than 80 hours at work per month, about 120h-140h(bot dev + some more devs + answers as a tech support + discord moderating)
Salary for jr.mods/mods: 20 usd/hour and max number of hours per week: 56h (8h per day)
Sum:
8500$ (Vict0r’s salary) + 8500$ (my salary) + 9600$ (payment that will be splited around other mods) = 26600$ (total)
A part of my salary I will spend on the hosting for things being developed.
Quality control:
- Every two weeks I personally will provide a report on the work I have done.
- Jr. mods also will provide a report about their work on 2 weeks basis.
- After 3 month - long read about our work.
